General rules for buying goods

1. General provisions

1.1. These purchase rules, together with the documents specified in these Rules, are intended to provide information about SIA "HERMES TT" (the "Seller"), as well as to familiarize itself with the rules for buying and selling goods in the online store (the "Rules") of the persons specified in the paragraph 5.1. of the same Rules ("Buyer"), and who purchase goods ("Products or Goods") in the online store at www.hermestt.lv.

1.2. These Rules apply to the conclusion of any contracts between the Seller and the Buyer for the sale of Goods (the "Contract"). Before placing an order for any Products in the online store, please read these Terms carefully and make sure that they are understood correctly. Please note that before completing the order, the Buyer must agree to these Terms and Conditions and the Privacy Policy, and if the Buyer refuses to do so, the Buyer will not be able to complete the order and order the Product.

1.3. We would like to inform you that these Rules may be amended in accordance with the procedure established in the Company's Legislation part 6 of the Rules. Each time you place an order for Products, we recommend that you read the Rules again so that the Buyer can be sure that they fully understand the conditions under which the order will be placed in a particular case. These Rules were last updated June 3, 2021.

1.4. These Rules and any Agreements between the Seller and the Buyer are drawn up and concluded only in the official language.

2. Seller Information

2.1. These Rules apply when purchasing Products at the following address: www.hermestt.lv ("online store"). The seller is Ltd "HERMES TT", a Latvian Ltd that is duly registered and operates in the Republic of Latvia, legal entity code 40203098093, registered office Pliederu iela22, LV-2123 Kekava, Latvia. Data about the Seller is accumulated and stored in the Register of Legal Entities, the register is maintained by the State Enterprise "Uzņēmuma reģistrs". The seller's VAT code is LV40203098093.

2.2. Detailed information about the Seller is provided in the section «About us»

2.3. Contact information of the Seller is provided in the section «Contacts».

3. Products

3.1. The product images provided in the online store are illustrative. Although the Seller does everything possible to ensure that the colours of the Products are displayed as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately display the colours of the Products. The Buyer understands that the Products may not differ significantly from their images.

3.2. The packaging of Products may differ from the one shown in the image in the online store.

3.3. Unless otherwise stated, all Products offered in the online store are available. If the ordered Product cannot be sold for the reasons mentioned in paragraph 9.5. of the Rules, the Buyer will immediately be informed about this by e-mail or using another means of communication (by phone or SMS), and the order for these Products will be cancelled.

3.4. The Seller has the right to set the minimum and / or maximum order quantity for a particular product in one order.

4. Processing of personal data

4.1. The Seller processes the Buyer's personal data in accordance with the legislation of the Russian Federation. Our Privacy Policy. Given that in Our Privacy Policy Important terms of the Terms are indicated. We recommend that the Buyer carefully read them and make sure that all the rules of the Privacy Policy are clear and acceptable to them.

5. Conclusion of the purchase and sale agreement

5.1. The following Customers can purchase Products in this online store:

a) individuals who have reached the age of 16 (sixteen) years;

b) legal entities.

5.2. By agreeing to these Terms, the Buyer confirms that he has the right to purchase Products in this online store.

5.3. If the Seller is unable to sell the Product, for example, because the Product is not in stock, because the Product is no longer on sale, or because of an error related to the price indicated in the online store, as indicated in the paragraph 9.5. of the same Rules, The Seller will inform the Buyer about this by email or other means (by phone or SMS), and the order will be cancelled. If the Buyer has already paid for the Products, the Seller will refund the amount paid within 14 (fourteen) calendar days.

5.4. The order procedure specified by the Seller gives the Buyer the opportunity to check and correct errors before sending the final order. The buyer is advised to carefully read and verify the submitted order at each stage of order submission.

5.5. The contract between the Buyer and the Seller is considered concluded from the moment when the Buyer created a Basket of goods in the online store, indicated the Buyer's first and last name (in Latin letters) and delivery address, exact postal code, chose the payment method and read these Rules, clicks the "Order" button and pays for the order or chooses the payment method specified in the sub-clause a of clause 10.1. of the Rules. If the Order is not paid for, the contract is considered not concluded. The Seller has the right to contact the Buyer at the phone number or email address specified in the order, on the basis of the concluded contract or to resolve any uncertainties related to the performance of the contract.

5.6. When the Buyer places an order and pays for it or chooses the one specified in the sub-clause of clause 10.1. of the Rules payment method - an email is sent to the customer confirming receipt of the order.

5.7. When placing an order, the Seller sends the Buyer an email and / or SMS informing them that the Products have been sent to the Buyer

5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online store's database.

5.9. By entering into the Agreement, the Buyer agrees that an electronic VAT invoice with information about the purchase will be sent to the specified email address during the purchase. The invoice is sent to your email address on business days not later than within 6 (six) business days after receipt of the Products by the Buyer or delivery of the Products by the Seller to the courier (if the Products are delivered to the Buyer using a courier service). A VAT invoice is issued indicating the date of delivery of the Product to the courier.

6. The right to amend the rules.

6.1. The Seller reserves the right to amend these Terms, including, but not limited to, in connection with:

a) changes to the payment terms;

b) amendments to the current legislation.

6.2. Each time a Product is ordered for the purpose of entering into a Contract between the Seller and the Buyer, the revised version of the Rules will be valid, which will be valid on the day of conclusion of the Contract.

6.3. Each time the Rules are amended on the basis of clause 6 of these Rules, the Seller will inform the Buyer and notify it, indicating that the Rules have been changed, and the date of their amendment will be indicated in the paragraph 1.3. of these Rules.

7. Return of quality goods and unilateral withdrawal from the Contract, using the consumer's right of refusal.

7.1. The Buyer, who is a consumer (natural person), has the right to exercise the right of refusal without giving reasons and unilaterally withdraw from the Contract, returning the received Products- within the time period specified in the Agreement  (clause 7.3. these Rules). This provision means that during the specified period, if the Buyer changes his mind or for other reasons, he has the right to notify the Seller of his desire to return the Products to the Seller and receive the money paid. The cost of returning the Product is paid by the Buyer.

7.2. The Buyer (consumer) cannot exercise the right of refusal and cannot return the Products in cases stipulated by paragraph 22 of the Cabinet of Ministers 'Rules No. 255 of 20.05.2014 "Rules on Remote Contracts", if the goods are manufactured in accordance with the Buyer's instructions or the Products are clearly personalized (adapted to the Buyer's personal needs).

7.3. The Buyer's right to unilaterally withdraw from the Contract within 14 days, return the Products to the Seller and receive money using the right of withdrawal, applies only to consumers (individuals) and arises from the date of conclusion of the Contract, as defined in paragraph 5 of the Rules. Quality Items can also be returned for a longer period of time in certain cases specified by the Seller, when the Seller provides relevant information about them when selling the Item.

7.4. The 14-day period for exercising the right of refusal is calculated as follows:

a) in case of purchase of Products by entering into a Contract - from the date of receipt of the Products by the Buyer or a third party who is not a carrier (courier) and the specified Buyer;

b)  If goods consisting of several batches or parts are delivered, the period of use of the right of refusal is considered from the day when the Buyer or a third party who is not the carrier and who is indicated by the Buyer received the last batch or part of the Products.

If the deadline falls on a day off officially established by the State, the right to refuse is valid until the working day following the expiration date of the said period (including it).

7.5. In order to exercise the right of withdrawal, the Buyer must inform the Seller of the decision to withdraw from the Agreement by sending or submitting a corresponding written notice in free form, which includes the Buyer's notice of withdrawal from the Agreement, or by filling out the refusal form-in the format PDF/WORD

7.6. The Buyer immediately, but not later than within 14 (fourteen) days after submitting or sending to the Seller the refusal form or notification of the use of the right of refusal, returns or transfers Products by courier to the company's registered address. The deadline will be considered met if the Buyer transfers or sends the Products to the Seller before the expiration of the period of 14 (fourteen) days. The Buyer covers the cost of returning the Product.

7.7. The Buyer may exercise the right to return the Products only if the period for exercising the right to refuse specified in clauses 7.3 and 7.4 of the Terms has not expired.

7.8. The Buyer is responsible for reducing the value of the Product or for its unfair use (including, but not limited to, the cases specified in clause 7.9 of these Rules), if during the use of the right to refuse, the Product was used for other purposes, and not to clarify the characteristics, properties and range of actions of the Product.

7.9. The Returned Product must not be damaged and used in such a way that the use of the Product for finding out and checking its properties, characteristics and range of action is exceeded. The Buyer tries to keep the original packaging, authentic labels and protective bags for the returned Product. Items must be returned fully equipped with the same accessories that were sold, with instructions and a warranty card for the Product, if they were delivered with the Product. Gifts received for the Product must also be returned together with the Product.

7.10. When returning the Product, you must specify the invoice number and order number. If possible, the Buyer will attach an invoice so that the Seller can provide the Buyer with a refund for the purchased Item as soon as possible.

7.11. All money paid for the Products , including shipping costs, is returned to the Buyer who returned the Products. The Seller returns the money for the Products and delivery costs no later than within 14 (fourteen) days from the day when the Seller received information about the Buyer's decision to cancel the Contract. Current rates for delivery and maintenance services are listed in the section «Delivery». If only a part of the Goods is returned, the delivery costs will be reimbursed only if the remaining Goods of the same order are purchased separately at a lower rate than that applied when purchasing the Goods together with the Goods that are subject to refund, and only in the amount equal to the difference in the specified rates.

7.12. The Seller transfers the amounts to be refunded to the Buyer's bank account specified in the notice of withdrawal from the Agreement or in the withdrawal form.

7.13. The Seller has the right to delay the refund of funds to the Buyer until the moment when the Seller receives the Goods.

7.14. The Buyer has the right to cancel the Contract also before the Buyer receives the Goods.

7.15. If the Goods were delivered to the Buyer after the cancellation of the Contract:

a) The Buyer must immediately return the Goods to the Seller;

b) The Buyer must ensure the safety of the Goods until they are returned to the Seller;

c) The cost of the Goods and delivery costs are reimbursed to the Buyer in accordance with clause 7.11. of the Rules.

7.16. In all cases, the Buyer has the right resulting from the sale of nonconforming Goods, which is provided for by the regulatory acts of the Republic of Latvia. The terms of return set out in this clause 7 or other clauses of the Rules do not affect the existence of this right.

8. Delivery

8.1. The goods are delivered by a transport company at the Buyer's expense. In certain cases specified by the Seller, the Goods are delivered at the Seller's expense.

8.2. When choosing the Goods delivery service when placing an order, the Buyer undertakes to specify the exact place of delivery of the Goods. The exact cost of delivery depends on the weight and cost of the ordered Product. Current delivery rates are listed in the section "Delivery and receipt of Goods".

8.3. The Buyer's order is executed before the scheduled delivery date, except for cases beyond the Seller's control (as defined in clause 17 of these Terms).

8.4. Goods are usually delivered to the address specified by the Buyer within the time limits specified in the section "Delivery and receipt of Goods".

8.5. Ownership of the Goods passes to the Buyer from the moment the courier delivers the Goods to the Buyer. The risk of accidental loss or damage to the Goods passes to the Buyer when the Buyer or a third party who is not a carrier (courier) and who is indicated by the Buyer receives the Goods. If the carrier of the Goods is chosen by the Buyer, and the Seller did not offer such a delivery option, the risk specified in this part passes to the Buyer from the moment of delivery of the Goods to the carrier.

8.6. Upon delivery of the Goods, the Buyer or a third party indicated by the Buyer is obliged to check the condition of the packaging of the Goods together with a representative of the transport company. If the Buyer finds that the Product or packaging is damaged, the Buyer is obliged to:

- indicate this to the courier who delivered the Product;

- note in the accompanying document that the package is damaged, and together with the courier, fill out the certificate of damage (inspection) of the package;

- inspect the Product inside the package and, if it is damaged, record the damage by taking photos. Photos will be required for the procedure of returning the Product as a result of delivery of non-conforming Goods;

- if the Product packaging is not damaged, there is no need to inspect the Product in the presence of a courier.

If the Buyer accepts the Goods and signs the documents, it is considered that the Goods were delivered properly.

8.7. If the packaging of the Goods is damaged, the Buyer or a third party specified by the Buyer has the right not to accept the Goods. In this case, the representative of the organization providing courier services, together with the Buyer or a third party specified by the Buyer, fills out a special certificate of inspection of the Goods submitted by the representative of the organization providing courier services, indicating the detected damage.

8.8. If the Buyer or a third party specified by the Buyer accepts the Goods and signs the data storage device provided by a representative of the courier service organization or on a paper delivery certificate, it is assumed that the Goods are delivered in undamaged packaging, and the additional services specified in the data storage device or on the paper delivery certificate are performed properly, unless otherwise specified.

8.9. Upon delivery and delivery of the Goods to the address specified by the Buyer, it is assumed that the Goods were delivered to the Buyer, regardless of whether the Goods were actually accepted by the Buyer or by any third party who accepted the Goods at the specified address. If the Goods are not delivered on the scheduled day of delivery of the Goods, the Buyer must inform the Seller immediately, but not later than the next day after the scheduled day of delivery of the Goods.

8.10. If the Goods are not accepted by the Buyer, the Buyer must indicate the details of the person accepting the Goods by filling out the order delivery information.

8.11. Upon acceptance of the Goods, a valid identification document must be presented in order to properly identify the Buyer. If the Buyer cannot receive the goods in person, but the goods are delivered to the address specified by the Buyer, then the Buyer has no right to make claims about the delivery of the goods to the wrong person.

8.12. The Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and complete set of Goods within 14 (fourteen) days from the date of delivery of the Goods. If the Buyer does not fulfill this obligation and does not make a claim to the Seller within the specified period, it is assumed that the packaging of the Goods is in proper condition, and the quantity, quality, assortment, accessories and equipment meet the requirements of the provisions of the Contract.

9. The cost of Goods and shipping costs

9.1. The prices of goods will be the same as indicated in the online store. The Seller makes reasonable efforts to ensure that the prices of Goods are correctly indicated at the time of placing the order by the Buyer. If the Seller finds inaccuracies in the prices of Goods, clause 9.5 of these Rules applies.

9.2. The prices of goods may change, but these changes will not affect the Contracts already concluded.

9.3. The prices of goods are indicated including VAT (where applicable) in the same amount as it is applied in the Republic of Latvia at a particular time. If the VAT rate changes between the date of order and the day of delivery, the price may change taking into account changes in the amount of VAT, except in cases where the Buyer has fully settled with the Seller before the VAT rate changes take effect. The Seller is obliged to inform the Buyer in writing about such price changes and provide the Buyer with the opportunity to purchase the Goods at the price adjusted for the changed VAT rate, or cancel the order. The order is not executed until the Buyer's response is received. If the Buyer cannot be contacted according to the contact information provided by the Buyer, it is assumed that the order has been cancelled and the Buyer is informed in writing.

9.4. The price of the goods does not include the costs of preparation, delivery and delivery of the goods. Delivery rates listed in the online store are subject to change. Current prices for delivery are indicated in the section "Delivery and receipt of Goods".

9.5. Given that the Seller's online store offers a wide range of Products, despite all reasonable efforts of the Seller, it cannot be excluded that the price of the Goods may be indicated incorrectly due to a technical error that does not depend on the Seller. If the Seller finds out that the price of the Product is specified incorrectly, the Seller will notify the Buyer by email or other means of communication (phone or SMS) and cancel the order. The buyer, if he wants to buy the same Product at a new, correctly specified price, must order it again.

10. Payment

10.1. The Buyer can pay for the Product:

a) by bank transfer to the Seller's account specified in the VAT invoice for prepayment;

b) payment (credit or debit) card;

10.2. Legal entities are recommended to indicate the company's registration number in the information of the payment order in order to identify the payment as soon as possible. This way, the order will be approved faster in the system and its execution will start faster.

10.3. If the Buyer chooses the type of payment specified in clause b) of Clause 10.1. of the Rules, the Buyer must confirm the payment order in the Buyer's bank no later than within 24 (twenty-four) hours from the moment of clicking the "Order" button. If the Seller does not confirm the payment order within the specified period, it may consider that the Buyer has refused to enter into the contract and cancel the order.

10.4. The Goods selected by the Buyer are reserved in the Seller's system, and the Seller starts executing the order when the Seller receives a notification from the Buyer's bank about payment for the selected goods-in the case referred to in paragraphs a) and b) of clause 10.1. of the Rules;

10.5. The Online store does not provide "Tax Free" services.

10.6. For more information about the payment, see "How to buy".

11. Buyer's Obligations

11.1. The Buyer undertakes to provide only accurate and complete information in the purchase form. If the information specified in the registration form changes, the Buyer is obliged to update it immediately.

11.2. The Buyer undertakes to use the online store in good faith and properly, without causing damage to its operation or stable operation. If the Buyer does not fulfill this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's ability to use the online store without prior notice, and the Seller is not responsible for any losses incurred by the Buyer in this regard.

11.3. The Buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedure specified in these Terms.

11.4. Despite the obligations stipulated in other clauses of the Rules, the Buyer undertakes to inspect the Goods and make sure that the received Goods are the ones that were ordered by the Buyer before using the Goods (including before its assembly, installation, etc.).

11.5. The Buyer is obliged to comply with other requirements stipulated in these Rules and legal acts of the Republic of Latvia.

12. Obligations of the Seller

12.1. The Seller undertakes to:

a) make every effort to ensure that the Buyer can properly use the services provided by the online store;

b) respect the Buyer's confidentiality, process the Buyer's personal data only in accordance with the procedures specified in the Rules, Our Privacy Policy and legal acts of the Republic of Latvia.

12.2. The Seller undertakes to comply with all the requirements specified in these Terms and Conditions.

13. Manufacturer's Warranty

13.1. Individual products sold by the Seller are covered by the manufacturer's warranty. Information about the warranty and current conditions can be found in the manufacturer's warranty attached to the Product.

13.2. The Manufacturer's Warranty supplements the Buyer's rights in relation to low-quality Goods.

13.3. The warranty obligations of the product manufacturer are valid only if the Product's operating conditions have not been violated. Before using the Product, the Buyer should carefully read the Product's operating instructions, if any.

14. Product Quality

14.1. The Seller guarantees the quality of the Goods (legal quality guarantee). The Seller provides a quality guarantee valid for a certain period of time for various types of Goods, the specific term and other conditions of which are specified in the documents that are provided with the Goods.

14.2. Product photos are illustrative in nature, the original products may differ from the ones shown. Posted Product photos cannot serve as a basis for claims. A product is considered appropriate if it matches the sample, model, or description provided in the online store.

14.3. The guarantee provided by the Seller does not limit the rights of the Buyer, which are determined by the regulatory acts of the Republic of Latvia when purchasing goods of improper quality.

15. Warranty and rights of the Buyer in case of non-conformity of the Goods

15.1. Defects of the Goods are eliminated, and the non-conforming Goods are replaced or returned in accordance with the procedure established by these Rules and taking into account the requirements of the current legal acts of the Republic of Latvia.

15.2. A buyer who wants to file a complaint about low-quality or incomplete Goods can do so by e-mail info@hermestt.lv, returning a possibly non-conforming Product, provided that:

15.2.1. Purchased goods can be returned to the courier in case of non-compliance with expectations within 14 days (the application form is available here (PDF format, WORD format or else PDF format, WORD format )).

15.2.2. Purchased goods can be returned or exchanged by courier in case of defects or defects in the goods within 14 days (the application form is available here (PDF format, WORD format or else PDF format, WORD format )).

15.3. When submitting a complaint, the Buyer must provide the following information:

a) the invoice and order number of the Product. If possible, the Buyer will attach an invoice so that the Seller can address the Buyer's complaint as soon as possible.

b) indicate the defect, signs of damage or missing part of the Product;

c) you need to provide other evidence, such as a photo of the Product, a photo of a poor-quality place (if it is mechanical damage and it is possible to take a photo), a photo of the packaging of the Product, etc.

15.4. When submitting a complaint, the Buyer must indicate one of the ways in which the Buyer wishes to resolve the claim:

a) The Seller, without compensation, corrects the non - conformity of the Goods-defects within a reasonable time, if the defects can be corrected in accordance with the terms of the warranty;

b) replace the Product free of charge with a similar Product of similar quality within a reasonable time, except in cases where the defects are minor / insignificant, or caused by the Buyer's fault;

c) terminate the Contract and return to the Buyer the amount paid for the Goods, unless the non-conformity of the Goods is insignificant and may not significantly affect the Buyer's ability to use the goods. A Product discrepancy is considered insignificant if it does not significantly reduce the quality of performance of the main functions of the Product or the properties of its use, and can be eliminated without causing visually noticeable changes in the appearance of the Product.

15.5. When considering a complaint, the response is provided within 15 (fifteen) days from the date of receipt of the complaint. If, for objective reasons, it is not possible to provide a response to the Buyer's complaint within the specified time limit, the Seller immediately informs the Buyer in writing, indicating a reasonable time within which the response will be provided, and also justifies the need for an extension of the response period.

15.6. The Buyer can also find out about warranty service issues by calling +371 29363264 or writing to e-mail: info@hermestt.lv.

15.7. Goods of possibly inappropriate quality are first delivered to the Seller's legal address at the Buyer's expense. Only if it is determined that the Product is a product of inappropriate quality, the Buyer's request for Products of inappropriate quality can be fulfilled.

15.8. The goods transferred for warranty service are stored for 3 (three) months. This period starts from the moment of the first notification of the Buyer using the contact information provided by them (phone number, email address, etc.) that the Buyer can receive the Goods back. If the Buyer does not pick up the Goods within the specified period, the Seller has the right to no longer store the Goods, and the Goods can be disposed of. In this case, the Seller is not responsible for the Buyer's information remaining in the non-received Goods, and other losses incurred by the Buyer. in connection with such destruction of the Goods.

16. Liability

16.1. The Buyer is responsible for the actions performed through the online store, including, but not limited to, the accuracy of the data provided in the purchase form. The Buyer is responsible for the consequences of errors or inaccuracies in the data provided in the registration form.

16.2. By filling out the purchase form in the online store, the Buyer is responsible for storing and / or transmitting their connection data to third parties. If the services provided in the online store are used by third parties who have connected to the online store using the Buyer's connection data, the Seller considers such person to be the Buyer, and the Buyer is responsible for all such actions of third parties performed in the online store.

16.3. The Seller, to the extent that it does not contradict the current legislation, is released from any liability in cases where losses arise due to the fact that the Buyer, despite the Seller's recommendations and its obligations, did not read these Rules, this Privacy Policy and other documents specified in the Rules, despite the fact that he was given such an opportunity.

16.4. The Buyer is obliged to ensure the safe storage of the online store connection data and not to disclose it, as well as to ensure that the data is known only to him and the data is used only by the Buyer, as well as without transferring it or otherwise creating an opportunity for other persons to take possession of this data and use it. If there is a suspicion that the connection data may have become known to another person, you must immediately notify the Seller, as well as immediately inform the Seller about the violation or disclosure of the connection data to the online store. All actions, transactions made using the Buyer's identification code are considered to be committed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.

16.5. The Parties are liable for violation of the Agreement concluded with the use of the online store in accordance with the procedure established by the legislation of the Republic of Latvia.

16.6. In case of violation by the Seller of the provisions of these Rules, the Seller is liable for damages or losses incurred by the Buyer as a result of the expected consequences of the violation of these Rules. Damage or loss is considered predictable if it is an obvious consequence of the Seller's violation, or if the Seller and the Buyer were aware of such damage or loss at the time of conclusion of the Contract.

16.7. The Seller is not responsible for the information provided on other sites, even if Buyers get to these sites using the instructions in the Seller's online store.

17. Events beyond the Seller's control

17.1. The Seller is not responsible for non-performance or delay in the performance of the Contract or any obligations under the Contract, if such non-performance or delay occurred in connection with events that are beyond the Seller's control, as defined in clause 17.2. of the Rules.

17.2. An event that is beyond the Seller's control means any action or event that the Seller cannot reasonably control.

17.3. If an event occurs that is beyond the Seller's control and affects the proper performance of the Seller's obligations under the Agreement:

(a) The Seller immediately informs the Buyer; and

b) the fulfillment of the Seller's obligations arising from the Contract is suspended and the period of fulfillment of obligations is extended for a period equal to the duration of an event beyond the Seller's control. If events beyond the Seller's control affect the delivery of Goods to the Buyer, the Seller will agree on a new delivery date at the end of the event beyond the Seller's control.

18. Sending information

18.1. The term "in writing" used in the Rules also includes electronic correspondence.

18.2. The Buyer, in order to contact the Seller in writing or if the Rules provide for the Buyer's obligation to contact the Seller in writing, the Buyer sends the Seller an email to info@hermestt.lv. The Seller informs the Buyer in writing of receipt of the notification (usually by e-mail). In order to exercise the right of withdrawal and withdrawal from the Contract, the procedure for contacting the Buyer to the Seller is provided for in paragraph 7 of these Rules.

18.3. The Seller sends all notifications to the Buyer to the email address specified in the Buyer's purchase form.

19. Other terms and conditions

19.1. Any agreement concluded between the Seller and the Buyer is governed by these Terms and Conditions together with the documents clearly set out in the Terms and Conditions. Any deviations from these Rules are valid only if they are made in writing.

19.2. The Buyer, subject to the legislation of the Republic of Latvia, has certain rights with respect to Goods of inadequate quality. Nothing in these Terms should be interpreted as restricting the exercise of such a right.

19.3. The Seller has the right to transfer its rights and obligations in connection with the Agreement to a third party or persons, but the transfer of these rights and obligations will not affect the Buyer's rights and obligations of the Seller in connection with these Rules. In case of such transfer, the Seller will inform the Buyer by posting information about the transfer in the online store.

19.4. The Buyer does not have the right to transfer all rights or obligations (or part thereof) arising from these Terms to a third party or persons without the written consent of the Seller.

19.5. If any of these Rules are declared illegal, invalid or inapplicable by the court, the remaining provisions of these Rules remain in force and fully applicable. Any provision of these Rules that is found to be illegal, invalid or inapplicable only in part or to a certain extent will remain in force to the extent that it is not found to be illegal, invalid or inapplicable.

19.6. Unless otherwise specified in these Terms and Conditions, any delay by the Seller in exercising its rights under these Terms and Conditions does not mean that the Buyer is released from fulfilling its obligations or waiving these rights, and the separate or partial fulfillment of any obligation or the separate or partial use of any right does not mean that these obligations do not need to be fulfilled.

19.7. The laws of the Republic of Latvia apply to these Rules and the relations between the Parties in connection with these Rules (including the issues of conclusion, validity, application and termination of the Agreement) and they are explained on the basis of the laws of the Republic of Latvia.

19.8. Any disputes, inconsistencies or claims arising out of or related to these Rules, their violation, termination or validity, are finally resolved in accordance with the procedure established by the regulatory acts of the Republic of Latvia.

19.9. Disputes between the Buyer and the Seller are resolved through mutual negotiations. If the Seller refuses to satisfy the Buyer's complaint, or the Buyer does not agree with the solutions offered by the Seller and determines that its rights or interests have been violated, the Buyer can file a complaint with the Consumer Dispute Resolution Commission, which is located at 55 Brivibas Street, Riga, Latvia, LV-1010 (Brīvības iela 55, Rīga, Latvija, LV-1010) and which resolves consumer disputes (more information on dispute resolution is available at http://www.ptac.gov.lv/lv).